Shipping and Handling

Shipping Update:
All shipping carriers such as USPS / DHL/ United Stated Postal Services  and FedEx are experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19.

COVID-19 Announcement
we are open for business and making changes to how we can operate to focus on the safety of our employees and all of our awesome customers! We have increased our efforts and processing orders in 24-72 business hours. Once a package is ready for shipment, a Tracking email will be automatically sent out and the package will be handed off to USPS / FedEx / DHL / United States Postal services. 
NOTE: Due to COVID-19, Courier Companies are experiencing delays in scanning and processing on some shipments at this time. Please note that sometimes delays might occur with your order so we recommend to wait patiently for up to 3 business days to update once you have received a Tracking email.

When order will be shipped?

It can take up to 5-8 business days to process before it is shipped out for all orders. We try to ship orders out as quickly as possible with free shipping. After the processing period, a tracking email will automatically sent to the email on the order to showcase that the package is ready for shipment and sent to courier Company for shipping deliveries.

Note: During the busy holidays, processing can take up to 4-5 business days (usually 72 business hours). Our team ensure that customers receive packages on time.

Where do you ship to?

We mostly shipped in the United States.
Please note: Orders will shipped to the Holders verified billing address. If we are unable to verify the address provided by you, the order will be cancelled without notice. Moreover, Items are going to be shipped with signature confirmation (Someone must be available to sign for the package).

Late Shipments

Due to high volumes of packages that USP/ DHL/ FEDX/ American Postal Service receives, please keep in mind that tracking information may not be automatically updated. Errors and delays caused by or as a result of Courier Companies are not the responsibility of Cannabis Boxes and must be resolved by contacting them directly in the contact provided below.

For more information, please contact the courier directly. If your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier.

USPS® Customer Service

https://www.ups.com/us/en/help-support-center.page?

FedEx® Customer Service

https://www.fedex.com/en-us/customer-support.html

DHL® Customer Service

https://www.dhl.com/global-en/home/customer-service.html
 

Order Tracking:

Once your order has shipped, the tracking number will be sent to the email address registered to your account. This can be viewed when logged into your account in the "my account" page. Please do not scare, if the confirmation of your package has not updated in a few days.

Incomplete or Incorrect Address Submissions:

Please review and confirm your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit or returned orders.

Lost & Undelivered Packages:

Lost or un-delivered items aren’t the responsibility of Cannabis Box packaging, and any issues arising from these packages not received, must resolved by the customer. Any shipping issues must be reported within 48 hours of the last tracking update.

Please note that incomplete address submissions added by the user will cause delays, returns, and it will impact the successful shipping of your order.

Check Order Status – Track Your Order

Have more questions or concerns? Please contact us.